Data Deletion

This page describes how to request the deletion of personal data associated with Wablar, whether you are a business using the platform or a person who chatted with a business through WhatsApp and Wablar.

1. If you are a Wablar business customer

You can request the deletion of all your account information and conversation history through any of these options:

• From the platform: sign in to your account, go to “Settings → Profile” and use the “Delete account” option. Confirm the action.
• By email: write to info@wablar.com from the address associated with your account, using “Data deletion request” as the subject.

Once the account is deleted you lose access immediately and your email becomes available again: if you sign up with it later, you start with a new, empty account.

For 30 days we keep the data in case of a claim or a mistake. During that period we may keep a backup copy, which we delete when it ends unless there is an open claim or a legal obligation that requires us to keep it. After 30 days we permanently delete:

• Account data: name, email, password, and photo.
• The names, numbers, and notes of your customers.
• Conversation content: texts, images, voice notes, and documents, along with their transcriptions and descriptions.
• Your knowledge sources and the credentials of your WhatsApp number.

We only keep usage information that can no longer identify you or your customers, for statistical purposes: the plan, dates, the business sector and city, the number and type of messages, and AI usage.

2. If you are a person who wrote to a business

Wablar processes your messages only on behalf of the business you conversed with. To request the deletion of your conversation you have two options:

• Contact the business directly. The business is the primary controller of your data.
• Contact Wablar at info@wablar.com including:
  • Your WhatsApp number.
  • The name of the business (if known).
  • The approximate date of the conversation.

Upon receiving a request, we will review it and coordinate with the corresponding business when necessary to process the request in accordance with applicable law.

3. What we CANNOT delete

• Messages stored by WhatsApp or Meta in their own systems (for that, contact WhatsApp directly).
• Daily database backups before they expire: they are deleted automatically after 7 days.
• Records required by law for tax or audit purposes.

4. Contact

For any questions about this procedure, write to us at info@wablar.com.