Data Deletion

This page describes how to request the deletion of personal data associated with Wablar, whether you are a business using the platform or a person who chatted with a business through WhatsApp and Wablar.

1. If you are a Wablar business customer

You can request the deletion of all your account information and conversation history through any of these options:

• From the platform: sign in to your account, go to “Settings → Account” and use the “Delete account” option. Confirm the action.
• By email: write to info@wablar.com from the address associated with your account, using “Data deletion request” as the subject.

We process the request within 30 days. We delete:

• Business account data and its users.
• Conversation history and messages.
• Stored attachments.
• Integration settings.

We may retain anonymized data for statistical purposes and data required by legal obligations (billing, auditing) for the applicable legal period.

2. If you are a person who wrote to a business

Wablar processes your messages only on behalf of the business you conversed with. To request the deletion of your conversation you have two options:

• Contact the business directly. The business is the primary controller of your data.
• Contact Wablar at info@wablar.com including:
  • Your WhatsApp number.
  • The name of the business (if known).
  • The approximate date of the conversation.

Upon receiving a request, we forward it to the corresponding business and delete from our systems the identifiable information linked to the provided number.

3. What we CANNOT delete

• Messages stored by WhatsApp or Meta in their own systems (for that, contact WhatsApp directly).
• Backups outside the legal retention period.
• Records required by law for tax or audit purposes.

4. Contact

For any questions about this procedure, write to us at info@wablar.com.